Refund & Returns Policy

Effective Date: June 2026

At Charming Little Shops, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and the procedures for returns, refunds, exchanges, and order cancellations.

1. Return Eligibility

Most items may be returned within 30 days of delivery.

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Include all original tags and packaging
• Be free from stains, odors, alterations, or damage caused after delivery

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned unless they arrive damaged or defective.

• Underwear and intimate apparel
• Swimwear without hygiene liners
• Personal care products
• Gift cards
• Final sale or clearance items
• Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the problem

After verification, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

4. How to Start a Return

Before returning any item, please contact our customer service team for return authorization.

Requests submitted without prior authorization may experience delays or may not be eligible for processing.

Once approved, return instructions will be provided by email.

5. Return Shipping Costs

Customers are responsible for return shipping expenses unless:

• The item arrived damaged
• The item was defective
• The wrong item was received
• The return was caused by our error

Original shipping fees are generally non-refundable unless required by applicable law.

6. Refund Processing

After the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution.

7. Exchanges

We offer exchanges for eligible items when stock is available.

Exchange requests must meet the same eligibility requirements outlined in this policy.

If the requested replacement item is unavailable, a refund or store credit may be offered instead.

8. Order Cancellation

Orders may be canceled before they enter the shipping process.

Once an order has been dispatched, cancellation is no longer possible and the order will be subject to the return process after delivery.

Approved cancellations will receive a full refund to the original payment method.

9. Refused Deliveries

If a package is refused upon delivery or returned due to an incorrect address provided by the customer, additional shipping and handling charges may be deducted from any eligible refund.

10. Chargebacks and Payment Disputes

Customers experiencing issues with an order are encouraged to contact our customer service team before initiating a chargeback or payment dispute.

We are committed to resolving concerns fairly and efficiently whenever possible.

11. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.

12. Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team:

Email: sales@charminglittleshops.online